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Refund Policy

Conditions applicable to refunds and cancellations on Terminal®.

1. Scope

This Refund Policy (the “Policy”) governs the conditions under which Bursaly Group LLC (“Terminal”) processes refund requests for payments made by Users on the terminalapp.ai platform.

This Policy forms an integral part of the Terms of Service. By purchasing any plan or acquiring Token Packs, the User acknowledges having read and accepted the conditions described herein.

2. General Principle

Terminal offers a free trial period before any charge, so that the User can evaluate the Service before subscribing. For this reason, except for the cases expressly provided in this Policy, payments are non-refundable.

The withdrawal rights recognized by the legislation of the User’s country of residence prevail over this Policy where applicable law so provides (see Section 7).

3. Conditions by Product Type

The specific conditions applicable to each purchase modality are detailed below.

Premium Trial (7 or 14 days)

Free of charge. The User may cancel at any time before the first charge, with no cost.

Pro monthly plan (USD $19)

No pro-rata refund. Cancellation takes effect at the end of the current billing cycle, with no refund for unused days.

Premium monthly plan (USD $49)

No pro-rata refund. Cancellation takes effect at the end of the current billing cycle, with no refund for unused days.

Pro or Premium annual plan

Full refund available within seven (7) calendar days from the charge date, provided the conditions in Section 5 are met.

Token Packs

Non-refundable under any circumstances, as they constitute prepaid digital balance for on-demand consumption.

Affiliated Broker Path access

Since there is no direct payment to Terminal, no refund applies. Loss of access for failure to meet volume requirements is governed by the Terms of Service.

4. Monthly Plans

Monthly subscriptions (Pro and Premium) are billed in advance for the contracted period. The User may cancel auto-renewal at any time from the account panel.

Upon cancellation, the Account retains all plan features until the last day of the billed period. No pro-rata refunds are processed for remaining days, given that the User had access to the Service during that period.

5. Annual Plans — 7-Day Guarantee

Annual subscriptions (Pro Annual and Premium Annual) include a full seven-(7-)calendar-day money-back guarantee from the effective date of the charge, provided that all of the following conditions are met:

  • The User requests the refund within seven (7) calendar days of the charge.
  • The User has not consumed more than ten percent (10%) of the tokens included in the plan, where applicable.
  • The Account shows no indications of abuse, fraud or breach of the Terms of Service.
  • The User has not previously received a refund for a prior annual subscription with Terminal.

After the seven-(7-)day window, the annual subscription is non-refundable. The User may cancel auto-renewal and retain access until the end of the contracted period.

6. Token Packs

Token Packs constitute prepaid digital balance for the consumption of artificial-intelligence features on the Platform. Once acquired, they are NOT refundable, transferable or redeemable for cash, even if unused.

This provision is grounded in the on-demand digital-service nature of Token Packs, analogous to consumable digital content immediately delivered to the User.

Token Packs may have an expiration date, which will be clearly communicated at the time of purchase.

7. Withdrawal Rights under Local Law

7.1. Users residing in the European Union and the United Kingdom

Consumer Users residing in the European Union or United Kingdom may have a statutory right of withdrawal of fourteen (14) calendar days from the conclusion of the contract, pursuant to Directive 2011/83/EU (and its national transpositions) and the UK Consumer Contracts Regulations 2013.

However, given that this is an online digital service, the User acknowledges that once provision of the Service begins with the User’s express consent (for example, by accessing Premium features or consuming tokens), the User waives the right of withdrawal pursuant to Article 16(m) of Directive 2011/83/EU.

7.2. Users residing in Mexico

Consumer Users residing in Mexico may exercise the rights recognized by the Federal Consumer Protection Law (LFPC), in particular the right to cancel the service within five (5) business days following purchase, provided they have not substantially begun to use the service.

Additionally, any dispute may be brought before the Federal Consumer Protection Agency (PROFECO).

7.3. Other jurisdictions

In jurisdictions where local law establishes refund rights more favorable to the consumer, those rights prevail over the general provisions of this Policy to the extent required by law.

8. Exceptions and Discretionary Refunds

Notwithstanding the foregoing, Terminal may grant full or partial refunds, at its sole discretion, in the following cases:

  • Duplicate charges: in case of a technical error that resulted in a duplicate charge for the same period.
  • Erroneous charge after cancellation: when the system charged an auto-renewal after the User had cancelled the subscription.
  • Prolonged Service unavailability: when the Platform suffers a complete and continuous outage longer than seventy-two (72) hours due to causes attributable to Terminal.
  • Verified fraud: when payment was made from an account or card without the holder’s authorization and satisfactory evidence is provided.
  • Regulatory requirement: when so required by a competent authority.

9. Refund Request Procedure

Users who believe they are entitled to a refund must email [email protected] with the following information:

  • Email address associated with the Account.
  • Order identifier (Order ID) or approximate charge date.
  • Contracted plan and billing modality (monthly or annual).
  • Detailed reason for the request, with documentary evidence where applicable.

Terminal will confirm receipt of the request within three (3) business days and issue a reasoned decision within ten (10) business days.

10. Crediting Timeframes

Approved refunds are issued to the same payment method used originally. The actual crediting time depends on the payment processor and the card issuer, and typically ranges between five (5) and fifteen (15) business days.

Terminal is not responsible for delays attributable to Stripe, the User’s bank or third parties involved in the crediting process.

11. Chargebacks

Before initiating a chargeback with the card issuer, the User is asked to first contact [email protected] to attempt to resolve the matter directly. Disputes filed without a prior attempt at direct resolution may result in immediate suspension of the Account and retention of access to User-generated content.

12. Changes to this Policy

Terminal may modify this Policy at any time. Modifications apply to purchases made after they take effect. The current version is always available at terminalapp.ai/legal/refund.

13. Contact

For any inquiry related to this Policy, the User may contact us at [email protected], with subject “Refund — [Order ID]”.

Last updated: May 1, 2026

Refund Policy · Terminal® | Terminal